Frequently Asked Questions
Common questions and answers about Scrivio.
General
What is Scrivio?
Scrivio is an AI-powered platform designed to help Dutch mental healthcare professionals reduce their administrative burden through smart documentation assistance.
Who can use Scrivio?
Scrivio is designed for mental healthcare professionals, care coordinators, healthcare administrators, and team managers in mental healthcare organizations.
What browsers are supported?
Scrivio works best with modern browsers:
- Google Chrome (recommended)
- Mozilla Firefox
- Microsoft Edge
- Safari
Account & Access
How do I reset my password?
- Click "Forgot password" on the login page
- Enter your email address
- Check your email for reset instructions
- Follow the link to create a new password
I can't access certain features. What should I do?
Your access is determined by your role. Contact your organization administrator to request additional permissions.
How do I change my email address?
Contact your organization administrator to update your email address.
Clients & Data
How do I add a new client?
Navigate to Clients > New Client, fill in the required information, and click Save. See the Clients guide for details.
Can I import existing client data?
Yes, contact your administrator about importing data from CSV files or other systems.
How is client data protected?
Scrivio uses industry-standard security measures including encryption, secure authentication, and regular security audits.
Calendar & Appointments
How do I schedule an appointment?
Click on a time slot in the calendar, select the client and appointment type, and save. See the Calendar guide for more details.
Can I sync with my personal calendar?
Integration with external calendars may be available. Check with your administrator.
Technical Issues
The page isn't loading correctly. What should I do?
- Refresh the page
- Clear your browser cache
- Try a different browser
- Contact support if the issue persists
I found a bug. How do I report it?
Contact your organization administrator or Scrivio support with details about the issue.
Contact
For additional support, contact your organization administrator or reach out to Scrivio support.